Once a customer completes an order, you can automatically send them an email after a certain period, inviting them to share their shopping experience. This simple process allows you to easily gather feedback and boost your brand visibility on social media.
How to Set It Up
To set up the campaign, click the “Campaigns” button, then click the “Reviews and Satisfaction” button, which you’ll find in the top right corner of the screen. Here, you’ll choose whether you want to create a mention on Facebook or LinkedIn.
For example, if you choose the Facebook mention option, a new window will open where you’ll name your campaign and set the time interval after which the customer should receive the email. You can also use advanced filters to ensure that only specific customer segments receive the email.
After clicking “Next,” you’ll be redirected to the email templates page, where you’ll create your email in the usual way, according to your preferences. A key element in the template is the “Mention on FB” button – when the customer clicks it, their Facebook account will open with a pre-filled post, allowing them to easily share their review.
If you want to send customers an email inviting them to review on LinkedIn, follow the same process. However, in the “Campaigns” section, instead of the “Mention on Facebook” button, select the “Mention on LinkedIn” option.
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