Incomaker for Cities and Municipalities: Communicate with citizens in a modern and effective way
Running a city or municipality in today's digital age requires more than just a notice board. Citizens expect fast, relevant, and accessible information wherever they spend most of their time, in their inboxes, on social media, and on the municipal website. But how do you ensure important messages don't get lost and that every citizen receives exactly what interests them?
Incomaker is a comprehensive communication automation platform designed to help cities and municipalities build stronger relationships with their citizens, streamline information sharing, and boost public engagement.
Key benefits of Incomaker for your local government
Intelligent citizen segmentation (CRM) Forget mass, impersonal emails. With
Incomaker, you can easily divide your contacts into specific groups and send them relevant content.
Geolocation segmentation
Do you need to inform only the residents of a particular street or district about a planned water outage? No problem.
Interest-based segmentation
Send invitations to cultural events only to those who have previously shown interest. Inform parents about education news or seniors about specialized programs.
Advanced data handling
Use custom contact fields (e.g., membership in local associations) and automatically detect gender or language for even more personal communication.
Automated and targeted communication across channels
Reach citizens where it is most effective. Incomaker lets you manage emails, SMS messages, and social media from one place.
Tailored emailing
Use professional responsive templates, address citizens by name in both subject lines and body copy, and track each campaign's performance. With A/B testing, you'll discover which messages work best.
Instant SMS and Viber messages
Send urgent alerts (e.g., approaching storm, traffic accident) or automatic notifications (e.g., upcoming waste fee payment deadline) with your own Sender ID.
Social media scheduling
Prepare posts for Facebook, LinkedIn, or X (formerly Twitter) in advance and let Incomaker publish them automatically at the right time.
Boost citizen engagement and collect feedback
Active citizens are the foundation of a thriving community. Incomaker gives you the tools to draw them in.
Interactive website elements
Use the drag & drop editor to create pop-ups for newsletter sign-ups, satisfaction surveys (NPS), or landing pages for registering for local events.
Content personalization
Display personalized content on the municipal website based on the visitor's previous behavior, for example, alerts about updates in the sections that interest them.
Feedback and surveys
Send automated emails asking for satisfaction ratings after a request is handled at the office or after a cultural event concludes.
Efficiency and time savings thanks to
AI and automation Focus on strategy; leave the routine work to Incomaker.
AI content assistant
Let artificial intelligence suggest a compelling email subject line, shorten long-form copy for social media, or translate messages into different languages for minority communities living in your municipality.
Automated campaigns
Set up campaigns that run themselves, such as holiday or birthday greetings, reactivation campaigns for inactive newsletter subscribers, or anniversary reminders for newsletter subscribers.
Integrations and reporting
Connect Incomaker with your existing systems and review clear, real-time reports on the success of your communication.
Incomaker is a tailor-made solution that helps cities and municipalities achieve excellence in citizen communication, streamline office operations, and build a modern, transparent local government.
We guarantee a positive return on investment (ROI)!
We're confident you'll grow with Incomaker. That's why we guarantee that your campaigns through Incomaker will deliver a net positive return within 6–8 weeks at the latest.
