Moving to the new Incomaker NEXT interface and working with SmartFlow brings a number of benefits, but it’s natural for questions to come up during any change. In this chapter, you’ll find answers to the most frequently asked questions that arise when switching to SmartFlow.
Do I have to recreate my campaigns?
No, you don’t.
The basic logic of your campaigns, the way you work with data, and your filters and audiences all stay the same. The new interface mainly changes the way you view and edit campaigns. SmartFlow helps you understand and manage your campaigns better — not build them from scratch.
Will the behavior of my existing campaigns change?
No.
Your campaigns’ behavior stays as it is unless you make changes to them yourself.
The new interface:
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doesn’t change campaign logic,
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doesn’t interfere with your data,
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it simply displays their structure more clearly.
Is working with SmartFlow more complicated than before?
Quite the opposite
SmartFlow is designed to make your work easier, especially with more complex scenarios.
Thanks to the visual layout:
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you better understand the connections between steps,
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you navigate the campaign more easily,
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you spot any logic errors faster.
Can I edit campaigns even after launching them?
Yes, campaigns can be edited even after they’ve been launched.
When editing active campaigns, however, it’s wise to proceed carefully and always check how your changes will affect their operation.
If you’re planning major changes, we recommend stopping the campaign first.
What about templates in the new interface?
The principle of working with templates stays the same; what changes is how they’re displayed and how they’re linked to SmartFlow.
The new interface lets you:
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better see where templates are used,
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more easily check how they connect to campaign steps,
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manage their edits more efficiently.
What if I get lost in the new interface?
If you’re not sure:
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go through the campaign’s entire SmartFlow from top to bottom,
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focus on the main branches and how they connect,
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use the campaign overview to check their status.
The visual structure of SmartFlow helps you get your bearings faster than in the original interface.
Is the new interface suitable for advanced scenarios too?
Yes.
SmartFlow is designed to handle both simple and very complex campaigns with multiple branches and conditions.
It’s precisely with more complex scenarios that you’ll most appreciate:
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the clarity,
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the easy editing,
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and the better control over the entire campaign flow.
Summary
The new Incomaker NEXT interface and SmartFlow:
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preserve the system’s existing operating principles,
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bring a better overview and control,
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and make everyday work with campaigns and templates easier.
Once you get used to the new way of working, it’ll become a natural tool for managing your automation.